Privacy Policy Statement

Every day our business will receive, use, and store information about a range of data subjects, including but limited to customers, suppliers, job applicants, and general enquiries. This policy sets out how we ensure that this information is processed lawfully and appropriately, in line with the requirements of the Data Protection Act 2018 and the General Data Protection Regulation (collectively referred to as the ‘Data Protection Requirements’).

We take our data protection duties seriously, because we respect your privacy. We will not sell or otherwise transfer your information to third parties for marketing purposes without your explicit consent

About This Policy

Dedham Yoga is responsible for ensuring compliance with the Data Protection Requirements and with this policy. Any questions about the operation of this policy or any concerns that the policy has not been followed should be referred in the first instance to your usual contact with us; if you are unsure who to contact then write to us by emailing hello@dedham.yoga

What is Personal Data?

Personal data means data (whether stored electronically or paper based) relating to a living individual who can be identified directly or indirectly from that data (or from that data and other information in our possession).

Processing is any activity that involves use of personal data. It includes obtaining, recording, holding or transferring data; organising, amending, retrieving, using, disclosing, erasing or destroying it.

Data we hold about you

We hold your name, email address, phone number location and records of class, meeting or workshop attendance on our mailing list, in order to communicate with you regarding our upcoming courses and events. You have given these details to us when you signed up to our mailing list or booked to attend a class, meeting or workshop. In cases where you attended a yoga or pilates class or workshop we also keep other sensitive information about your mental and physical health that you supplied to provide as background information which is used initially as part of our safeguarding procedure to ensure that everyone attending courses are doing so safely, and also kept as evidence to protect us incase of later litigation. Some of our classes may include children and we would hold the young person's name, guardian names, contact details of guardian, DOB as required.

Keeping your data safe

Your data is stored digitally and to keep it safe it is protected by a firewall & network security, anti-virus software and other safeguards. We only allow our very small team of admin staff, website administrators, software developers and instructors access to your personal records. In some cases we do have printed copies of your personal data which is stored safely in locked filing cabinets. 

Keeping your data confidential

If we believe your details have been compromised (eg through a data breach) in anyway we will inform as soon as possible of becoming aware.

Passing your data to others

We have never, and will never, give or sell your details to a third party except when we are working with another organisation to promote or deliver a day retreat, course or workshop, in which case it will have been made explicit on the booking form.

Fair and Lawful Processing

The Data Protection Requirements are not intended to prevent the processing of personal data, but to ensure that it is done fairly and without adversely affecting the rights of the individual.

In accordance with the Data Protection Requirements, we will only process personal data where it is required for the following lawful purposes: where the processing is necessary for performing a contract with the individual, for compliance with a legal obligation, in the legitimate interests of the business, or where the individual has given their consent.
Processing for Limited Purposes

We have in place detailed policies and procedures for all categories of data subjects. These will be kept up to date with all Data Protection requirements and are available to data subjects upon request.

Accurate Data

We will ensure that personal data we hold is accurate and kept up to date. We will check the accuracy of any personal data at the point of collection and at regular intervals afterwards. We will take all reasonable steps to amend or destroy inaccurate or out-of-date data.

From time to time we may from ask you to refresh your details at anytime and consent where we feel out data is out of date.

If your data is inaccurate you can contact us at hello@dedham.yoga and we will amend it 

Timely Processing

We will not keep personal data longer than is necessary for the purpose or purposes for which it was collected. We will take all reasonable steps to destroy, or erase from our systems, all data which is no longer required.

Processing in line with Data Subject’s Rights 

We will process all personal data in line with data subjects’ rights, in particular their rights to:

Confirmation as to whether or not personal data concerning the individual is being processed.
Request access to any data held about them.
Request rectification, erasure or restriction on processing of their personal data.
Lodge a complaint with a supervisory authority.

Data portability.

Object to processing, including for direct marketing.
Not be subject to automated decision making including profiling in certain circumstances.
Data Security - Keeping your data safe

Your data is stored digitally and we take appropriate and adequate security measures against unlawful or unauthorised processing of personal data, and against the accidental or unlawful destruction, damage, loss, alteration, unauthorised disclosure of or access to personal data transmitted, stored or otherwise processed.

We have in place industry-standard procedures and technologies to maintain the security of all personal data from the point of the determination of the means for processing and point of data collection to the point of destruction. Additionally, we use a secure connection when collecting personal financial information from you, which conforms to PCI standards. All forms which request credit card or bank details use the SSL (Secure Sockets Layer) protocol for encryption.

Wherever possible, we will store all personal data inside the European Economic Area (EEA). Any time that data is transferred outside the EEA, we ensure that exactly the same provisions on data security and processing are applied.

We only allow our admin staff, website administrators, software developers and instructors access to your personal records.

Your rights over your data

At any time you have the right to withdraw your consent, ask us to remove your data from our system, to unsubscribe from our mailing list or ask us not to contact you by emailing us hello@dedham.yoga

We will act on your request and confirm with you that this has happened.

Changes to this Policy

Our Privacy Policy may change from time to time. The amended version will be published on our website and any significant changes will be communicated to you either on the website or directly. This will replace any previous privacy policy.

Terms and Conditions for Dedham Yoga


Yoga Class Bookings
Pre-booked classes must be paid for in advance, either for a single class or 5 Class Pack. If you use the Pay as You Go option your space is not always confirmed and it is your responsibility to bring the exact amount of cash or card for payment on the day. Classes will automatically be deducted from your 5 Class Pack or you can purchase individual classes with cash or any debit or credit card.

Yoga 5 Class Pack Terms
Once you have activated a 5 Class Pack to attend a particular class, we will automatically reserve you a space in the 5 continuous weeks in that class and you will be added to a WhatsApp group for the class which is used for confirmations and reminders. If you are not able to attend any of the classes in the 5 weeks for whatever reason you must cancel before 24 hours in order to keep your credit for a future class.  Please note the pack is valid for use in any of Lou Hart's classes in the schedule for a period of 8 weeks from the purchase date. 5 Class Packs are non-refundable and non-transferable. 

Early cancellations
Class bookings can be cancelled for a credit up to 24 hours in advance. If you paid by class pass, your class will be credited back to your account. 

Late cancellations
Any cancellations made after this time (within 24 hours of the class start time) will not be credited back to your class or refunded, unless due to exceptional circumstances. 

Punctuality 
We require that you arrive for class a minimum of 5 minutes prior to the class start time. If you have not arrived by this time your space will be opened up to allow drop-ins and this will be treated as a late cancelation and your class will not be credited or refunded.

Bookings for Memberships, Courses, Workshops and Day Retreats 
When booking a Membership, Course, Workshop or Day Retreat, please note that we can only provide a full refund (less a 10% admin fee) for cancellations made more than 28 days before the start date. For any other cancellations there will be no refunds or transfers unless your place can be filled from a waiting list, in which case we may be able to refund the fee (less a 20% admin fee). If a course or workshop is cancelled you will be offered either a cash refund or the option for a credit note to be used for another class or event.


Appointments for private yoga classes
We operate a strict 24-hour cancellation policy. For cancellations made with less than 24 hours notice or if you do not turn up for your appointment, you will be charged the full appointment fee in these circumstances. The details shown on the Dedham Yoga email booking confirmation + appointment reminder is the date and time for which you will be charged if you miss your appointment or cancel less than 24 hours prior to the booked appointment.

Third Party Practitioners and Teachers
Dedham Yoga may sometimes hire the space to third party practitioners and teachers for yoga sessions and other events. While Lou Hart is trained and has liability insurance by the British Wheel of Yoga (Sport England's Recognised National Governing Body for Yoga), other practitioners will have different training and their own liability insurance to cover their events and classes. Dedham Yoga is exempt from liability for any third party practitioners and teaches. 

About using our site
You agree to use our site in accordance with these terms & conditions, only for lawful purposes and in a way which does not infringe the rights of anyone or restrict or inhibit anyone's use and enjoyment of the site. If you don't comply with these terms, we may deny you access to our site.
If you wish to make a booking, you should follow the instructions for confirming and paying for a booking that are sent to you after registering your interest on this site. Any booking will be subject to your agreement to further terms + conditions in respect of that booking. We will notify you of the relevant terms and conditions, which you will have to accept to complete your booking. You may download + print content from our site only for your private, personal + non-commercial use. We do not guarantee or warrant that any material available for downloading is free from infection, viruses, trojans +/or other contaminating codes. You agree to use the enquiry + booking forms on our site to make only genuine enquiries +/or bookings for you or for other persons for whom you are authorised to act.

You will not use the site to send by e-card, email, post or otherwise transmit any material that is unlawful, threatening, abusive, defamatory, invasive of privacy, vulgar, obscene or profane.

You agree not to reproduce, distribute, modify or re-post our content on another site, frame or mirror our site or link to our site without our prior written consent.

You grant to us a non-exclusive, perpetual, irrevocable, royalty-free, worldwide licence to use (including but not limited to publishing, exploiting and modifying) any material you email, post or submit to us. For the avoidance of doubt, we will be free to use any ideas, concepts, know-how, content, text or images contained in your communications with us for any purpose whatsoever, to the fullest extent permitted by law. We try to update our site regularly, so we may have to suspend access, service or functionality from time to time, without notice. If required, we may have to close our site indefinitely. We will not be liable if, for any reason, our site is unavailable at any time or for any period of time. As information or data transmitted to or from our site passes over public telecommunications networks, we can't promise that the operation of our site will be secure, confidential, uninterrupted or error-free. You agree not to do anything that does or may interfere with the proper working of the site including but not limited to tampering with, or hacking into, the site or the servers on which it resides.

Our site may have some sections accessible only by a user identification code +/or password. From time to time, we may restrict access to those sections, or to the entire site, to users who have registered with us. If you choose, or you are provided with, a password, you must treat such information as confidential and only use it yourself. We may disable or suspend your access or any pass code, whether chosen by you or allocated by us, at any time in our sole discretion. Our issuing of pass codes is not a promise of continued use or access to the site or any data you might store on it. The information contained on this website is for general information purposes only + is not intended to be comprehensive or to constitute professional medical advice. The information should not be relied on or treated as a substitute for specific medical or heath advice. Dedham Yoga accepts no responsibility for loss which may arise from accessing or reliance on information contained on this website. Parts of the website link to external internet sites, and other external internet sites may link to this website. Dedham Yoga is not responsible for the content of any external internet sites.


We may change our terms & conditions from time to time by updating this page.